Repair & Servicing

Virus Removal & backups

Wide Area Network

• High availability to multiple locations.
• Fault tolerant network with redundant paths from data centers to geographic hubs; these diverse paths are provided by the DTS network microwave services.

Local Area Network

Consistent connectivity from all end-points using best practices.

General Functions and Duties

This product provides for network consulting, planning and engineering. Services include the deployment of network products, operational support of network products, network tuning, and network diagramming; however, services do not include the acquisition or maintenance cost of other network based multi-media products.

Connection

• Network utilization monitoring and bandwidth management.
• Last mile connection from remote facilities to geographic hubs.
• Ethernet service connectivity to the Intermediate Distribution Frame (IDF) except where Local Area Support is provided.
• Connections at campus sites, designed on a case-by-case basis to provide the most appropriate service that meets campus customers’ needs.

Analog Connection

Once sites are converted to VOIP, any analog equipment, licensing or connections will be the responsibility of the agency.

Device

• A network device is any object that transmits information across any portion of the state owned network, including wireless devices.
• State employees paying the monthly network service fee for desktop or laptop purposes may use a mobile device, such as an iPad, without incurring additional network fees (mobile device support fee is applicable); however, employees may not avoid the network service fee by opting for a mobile device only or by “Bringing Your Own Device”(BYOD)—the approved network service fee is applicable in these scenarios.
• Devices supporting the network infrastructure are excluded.

Security

• Firewall services between the Internet and the state WAN.
• Backbone intrusion monitoring and management.
• Access Control Lists (ACLs) for local LAN segments, where technically feasible.
• Note: Logging on router access lists is not provided to customers.
• Packet screening to prevent IP spoofing from external networks.

Internet Access

• Content filtering and block inappropriate or unauthorized access.
• Customer-specific filtering is available, on request.

Firewalls or Security

We can help evaluate and develop a solution for additional security requirements that may require an additional negotiated cost or be dependent on available funding.

Cabling

For local area support, this product does not include the cost of supplying, installing, or upgrading the agency’s infrastructure cabling.

Wiring and Cable Design

Our wiring specialist will review customer requests and will engineer a solution or plan using the latest technology in accordance with code, and industry best standards and practices. Services based on available resources. See DTS Consulting Rate below under Rates and Billing.